Terms and Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS
SITE
Pricing
1. Prices are valid at the time of placing the order, but are
subject to change without notice. Although we make every effort to
ensure advertised prices are correct, there may be occasions where
an incorrect price is advertised. Under these circumstances we are
not obliged to supply goods at the advertised price where there is
an error in any said price.
Delivery
2. Delivery of goods that are in stock will usually be despatched
the next working day. UK mainland deliveries are typically 3 working
days, other destinations will vary. Items out of stock will be
placed on back order and supplied when available unless otherwise
stated when placing an order. Customers will be advised of any delay
that may affect their order. Any item on back order, can be
cancelled at any time, with the exception of items that have been
specially ordered or built which can not be cancelled without our
prior agreement.
Receipt of Goods
3. DO NOT SIGN FOR A PARCEL UNTIL CHECKED IF PACKAGING IS DAMAGED: Please check your parcel as soon as it has arrived, any damages made in transit MUST be reported to us via email within 3 days of signing for your parcel to ensure a claim is valid. Parcels received by Royal Mail must also be checked and any damages must be reported within 3 days of receipt. Please include photos of the damaged item(s) as well as photos of the packaging.
No claims can be accepted outside this period.
4. Due to our policy on recycling, some packaging may show some sign of ware, though goods will be intact. If you have any concerns, please contact us immediately.
Payment
5. Full payment is taken at the time of order online. We accept most credit and debit cards, as well as PayPal. Some debit cards may not be useable for mail order
transactions. We do not accept American Express, Diners Club or JCB
cards. If you prefer to pay with cheque, cash or BACS transfer, please contact us to place an
order by phone within business hours. We can set up proforma invoices, however goods are not sent until payment has been made in full and cleared.
Please note: If you are paying for goods via a BACS transfer, either on-shore or off-shore, you are responsible for all bank charges and if applicable, any currency conversion fees as we will require the full invoice amount before we can send your order.
6. For security reasons, when placing an order, you must give your
full name, address postcode and country, which must be the same as
that held by the payment card company and complete all card data
fields. Failure to do so will delay dispatch of your goods. All
goods remain the property of Beamans Saddlery Ltd. until full payment is
made.
Please note: For security reasons, we can only take card payments over the phone if your card is registered to a UK address. If your card is registered outside of the UK please call us for a proforma invoice - these can be paid with a BACS transfer (See note above regarding fees) or via a PayPal request.
Order cancelation and returns
7. Apart from special orders, goods purchased from us maybe
returned within 7 days of receipt for a full refund including any
postage costs which you may have incurred in returning the good to
us. We must receive notification of your intention to return the
goods in writing by post or email. We will confirm acceptance and
method of return. The goods
must be returned unused and with any hygiene wrapping unopened. A
full refund will be made within 28 days of cancellation. Any fees will be
made clear at the time of authorising such returns on our part. This
condition does not affect your statutory rights on the return of faulty goods.
The return address of any goods will be the address shown on the
delivery note unless we have agreed alternative arrangements.
Beamans Saddlery are governed by the
'Distance Selling Regulations'.
Order processing
8. Orders placed on the website are processed with as little delay
as reasonably possible. For this reason, we cannot guarantee that
further instructions from customers will be acted upon. We advise
any customer who is unsure of the product(s) they intend ordering to
contact us prior to placing an order so a member of our sales team
may assist.
Privacy
9. Any details held will be used only by Beamans Saddlery Ltd. and will
not be passed on to any other parties. Occasionally we may send you
details of special offers, promotions or new price lists. If you
would rather not be part of any of these direct mailings, please
state this when ordering.
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